Support

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...

Use the return tracking number provided by the shipping carrier to track your shipment:  Visit the carrier's website (e.g., DHL, Hermes, La Poste). Enter the tracking number in the provided trackin...

You can use any shipping carrier that provides a tracking option. Common carriers include: DHL Hermes Colis Privé La Poste Always ensure you get a tracking number for your return.

A return tracking number is a unique identifier provided by the shipping carrier when you return an item. It allows you to track the shipment and confirm that it has been delivered to Ozempatches r...

Once your order has been shipped, you can easily check its status by following these steps: Order Number: Use the order number provided in the shipping confirmation email. Tracking Link: Click on t...

When returning a product, make sure to include: The product in its original packaging. A copy of your invoice or order confirmation. Your full name and contact information. The reason for the retur...

If you lose your tracking number, contact the shipping carrier you used for the return. They may be able to retrieve it for you using your shipping receipt or other details. Unfortunately, without ...

If you receive a damaged or incorrect product, please contact us immediately. Provide us with your order number and photos of the product, and we will arrange a replacement or refund at no addition...

Return shipping costs are the customer’s responsibility, except in cases where the return is due to an error on our part (e.g., wrong product or defective item). If you have any questions about ret...