Support

Some couriers may offer a redirection service, depending on the package status and the destination. Please contact the courier directly for more information.

Unfortunately, once your order has been dispatched, Ozempatches team cannot change the shipping address. However, you may try contacting the courier directly to request an address change.

If your order has not been processed or shipped, Ozempatches team can help you update the shipping address. Please contact customer support as soon as possible with the new shipping address. Once y...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

Yes, in order to assist us in processing your return in a timely and efficient manner, we kindly ask that you provide the return tracking number to our customer support team. By sharing this inform...

If your return package is lost, contact the shipping carrier with your tracking number to file a claim. Unfortunately, Ozempatches cannot process refunds for returns that are lost in transit unless...

Delivery times vary depending on the shipping carrier and your location. Typically, returns take between 5-10 business days to arrive at our facility. Use your return tracking number to check the d...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

You can obtain a return tracking number by using a trackable shipping method when sending your return. This number is provided by the carrier (e.g., DHL, Hermes, La Poste) at the time of shipment. ...