Support

Unfortunately, we do not offer exchanges at this time. If you would like to return a product, you can request a refund and place a new order for the desired item.

If you have returned your order and have not received a refund within the expected timeframe, please contact our customer support team with your order number and proof of return shipment (e.g., a r...

Upon receipt of the returned item at our facility, the processing of your return will take approximately 30 days. Following the completion of this process, refunds will be issued to the original pa...

 Returns are permitted for products that satisfy the following conditions:  The item remains unopened and is in its original packaging. The return request is submitted within 30 days of receipt of ...

To initiate the return process for an item, we kindly request that you contact our customer support team by utilizing the provided contact form. You can access the form by clicking on the following...

While it is possible to send a return without a tracking number, Ozempatches strongly recommends using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the retur...

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If you still prefer to return the product, contact our customer support team, and we will provide the return instructions and address. Please note that return shipping costs are the customer’s resp...

If you no longer wish to keep your order, you have the following options: Request a partial refund or gift the itemYou may contact our customer support team to arrange a partial refund if you decid...

Dispatched orders are already in transit and handled by the courier. At this stage, we are unable to intercept or stop the shipment. However, you can return the product or choose to keep it with a ...